Press the reset button for your doorbell. When the doorbell is removed, tap Continue, and the next screen shows where to find the Reset button.Remove the doorbell from its mounting plate with the opening key.Tap Continue after you turn off power to the chime, or if you did not connect powered wiring. For safety, if you have connected powered wiring to your doorbell, you should turn off all power to the circuit.Tap Change Wi-Fi at the bottom of the screen then complete the steps.Locate the Doorbell camera on your Home screen.Note: These directions apply to when your Doorbell is a stand alone system and not part of another system on a Sync Module. Live wires can cause injury if you connect them together by touching with skin, or a conductive object like a steel screwdriver. Note: If your doorbell is currently mounted, you must remove it from its mounting plate for both of these options.Įlectric Shock Risk: If your doorbell is connected to powered wiring, there is a risk of electric shock when the doorbell is removed form its back plate. Use the sections below for guidance on how to to follow through with these steps. Tap the Doorbell Offline message and you will be given two options: Change Wi-Fi or Delete Doorbell. If none of these tips resolve your issue, use the following steps for additional troubleshooting information. Wait for another 30 seconds to see if the doorbell connects. Perform a power reset of the doorbell by removing the batteries for 5 seconds and then re-insert them. In Event Response mode, the batteries may deplete faster than when the doorbell is connected to powered wiring, or on a system with a Sync Module. If your Wi-Fi network is slow or stops intermittently, it can help to reset your Wi-Fi router. If you have verified your local Wi-Fi network is working, try the following: Your first step should be to check if your Wi-Fi is working because the video doorbell requires Wi-Fi to communicate. Blink products need an upload speed of 2MB per second or more. If you are receiving poor connectivity alerts with normal network activity, consider increasing the total upload speed that you get from your internet provider. Your internet provider publishes upload speeds for their service, but the actual upload speed you can use is reduced when many devices are active on the network at one time. If your signal strength is two bars or less, you may need to bring the Sync Module closer to the doorbell.Īdvertised internet speed vs.Under Network, it will show you the signal strength the Sync Module has to the doorbell.Tap Device Settings > General Settings.If you have a Sync Module managing the system your doorbell is connected to, consider moving it to provide better signal strength between the Wi-Fi router and the doorbell. Moving your Wi-Fi router closer to the doorbell location can help.Be sure your internet connection is working and that it can provide a minimum of 2MB per second upload speeds, or bandwidth (meaning, the amount of data being sent from your location at any given time). You may receive a message alerting you when there is poor connectivity with the Blink servers. Slow Upload Speeds or poor bandwidth Access point / router placement Resetting the Wi-Fi router often restores service. After you complete installation you can use the Blink app from a different internet connection. If the phone is using a mobile phone data connection, installation may not work as expected. To get any Blink product connected to the Blink servers and to the app on your mobile device, you should be connected to the same Wi-Fi network the device will be connecting to. Some extenders use electrical wiring to transfer data quickly and provide a Wi-Fi access point wherever there is an electrical outlet. You may also add a Wi-Fi extender to the network. If the Wi-Fi signal is weak at the doorbell location, consider moving the Wi-Fi router closer to the doorbell. The doorbell needs a 2.4 GHz Wi-Fi network full time. Then you can make sure the characters are exactly correct for the Wi-Fi network you are trying to join. Tap the eye icon in the Password field to make the characters visible as you type. Your mobile device is not on the same network when installing.If the Doorbell is stuck at the stage of connecting to your Wi-Fi network, the most common causes are:
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